Take Control of Word Formatting

New dates coming in 2027

Further dates for this Masterclass will be announced soon.

Looking for a Masterclass in 2026? 

Other Workplace Productivity Masterclasses are available to book this year. View 2026 Masterclasses

Please note: Features demonstrated may vary depending on the version of Microsoft 365 or Microsoft application you are using. 

You change a heading and something else changes. You delete a blank page and the layout moves. Page numbers suddenly restart. A landscape page affects the pages around it.

Word can sometimes feel unpredictable — but it's actually following formatting and layout rules that aren't always obvious.

This Masterclass helps you understand those rules, so instead of repeatedly fixing individual formatting problems, you can take control of how the whole document behaves.

Understand how Word applies formatting

Recognise the difference between character and paragraph formatting and understand why that matters when you're editing a document.

Create consistency with Styles

Use Styles to control headings and other document formatting rather than repeatedly formatting individual pieces of text.

Reveal what's really happening

Use formatting marks to uncover hidden paragraphs, spaces, breaks and other formatting that can cause unexpected results.

Take control of lists and numbering

Create and manage numbered lists properly, including restarting or continuing numbering when required.

Manage different page layouts

Use section breaks to control portrait and landscape pages without disrupting the rest of your document.

Fix headers, footers and page numbering

Understand how sections affect headers and footers and create page numbering that behaves as expected.

Create documents that update automatically

Use heading Styles to create an automatic Table of Contents and make longer documents easier to navigate and reorganise.

This session is designed for anyone who creates, edits or maintains Word documents and wants formatting to feel more predictable and easier to control.

It's particularly useful if you've ever struggled with:

Inconsistent formatting · Headings that won't behave · Unwanted blank pages · Numbered lists · Portrait and landscape pages · Headers and footers · Page numbering · Tables of contents

You don't need to be an advanced Word user. The session is designed for everyday users who want to understand why formatting problems happen and how to manage them more effectively.

The learning doesn't have to stop when the Masterclass ends. You'll also receive practical resources designed to help you revisit the key techniques and apply them in your workplace.

Masterclass Companion Guide

A practical reference guide covering the key techniques from the session, so you can revisit what you've learned when you need it.

7-Day Productivity Challenge

Simple follow-up activities designed to encourage you to apply what you've learned in your own workplace over the following week.

Certificate of Attendance

A PDF certificate confirming your attendance at the Workplace Productivity Masterclass.

Learn it | Apply it | Make it part of the way you work.

This is a live, instructor-led session built around a realistic workplace document. You'll see common Word formatting problems investigated and corrected, while learning why they happen in the first place. 

Live online
Join from wherever you're based.

Practical demonstrations
See Word's formatting and document-management features being used to solve realistic problems.